Shipping and delivery

Delivery

Once your order has been confirmed by us and payment completed, your Goods will be despatched to you as soon as possible. We aim to process and despatch all orders within 48 hours of receipt. Customers will be contacted if their order cannot be dealt with within this time frame. If for whatever reason the Goods which you have ordered are not available, we will inform you as soon as possible.

Delivery of Goods will be to UK mainland addresses only. Delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to make an alternative arrangement for delivery.

We operate two delivery rates, standard rate UK Royal Mail 1st Class and a premium rate courier service.

Standard UK rate is free on all orders above £15 and below £100 and Premium rate is free on orders £100 or over.

You have the option to upgrade to premium rate delivery for £4.00 on orders below £100, which will require a signature on delivery.

We aim to despatch all premium delivery rate orders placed before 2:00pm on the same day. This should provide you with delivery 24–48 hours later (weekdays only).

We aim to despatch all standard delivery rate orders within 48 hours of receipt. Delivery via Royal Mail 1st Class is usually very reliable and arrives within a 1–3 working days after despatch. However, this service can take up to 7 working days before we can acknowledge an order as missing. If after this period your order has not arrived please contact us as soon as possible.

It is important to remember many of the items we sell will not fit through a letterbox. It is common practice in these circumstances for the delivery company to leave a card of attempted delivery. Occasionally the Royal Mail will also leave parcels behind a gate or out of sight to the side of the house. If your order has not yet arrived this is worth checking first.